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My activation code hasn't arrived Your activation code should arrive within a few minutes, though it can take longer if the internet is busy. Even so, the most frequent reason for the activation code not arriving is an incorrect, or non functioning, email address. To check whether your email address was entered correctly, go back to the Register page and try registering again. If the email address was correct the first time, you will be told that it is already in use. In this case, see the next FAQ. |
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My email address was correct, but my activation code still hasn't arrived This is a bit more tricky. Sometimes emails are lost in spam filters, or perhaps there is a problem with your email. We can send your activation code to you again. Click here to have it re-sent. If you then still have problems, scroll down to the bottom of the page and contact us from the link there. |
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I have forgotten my password The site can resend your password to your email address. Click here to do this. |
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I want to change my password Do this from the Site Preferences page:
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I want to change my email address Follow the procedure above for changing your password, except fill out the email address boxes instead of the password boxes. N.B: Check that at the top of the form that it now says "Changes saved". If so, your new email address takes effect immediately and must be used the next time you log in. If not, correct any reported problem and try again. |
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Contact us: Click here to request technical support or to contact us for any other reason. We'll get back to you as soon as possible, but it may be a day or two - the site is run by volunteers in their spare time. Finally, if the site goes down, please don't give up on us! It'll be back in an hour or a day or so. |
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